Part of SMC’s role in managing Medicaid and state-funded services is to provide information about crisis service providers within the network that offer rapid access and treatment services.

RHA Behavioral Health Services will provide mobile crisis management services 24 hours a day, seven days a week, in the areas of mental health, substance abuse and intellectual/developmental disabilities for Polk County.

This team will travel throughout Polk County to help stabilize an individual in crisis.

RHA’s Mobile Crisis Management dispatch will ask callers to provide information about the situation, and attempt to stabilize the person in crisis over the phone. If this cannot happen, team members will travel to a location where the person in crisis will feel most comfortable. This can be the person’s home, the home of a trusted relative or friend or a neutral place in Polk County. Once team members arrive, a risk assessment will be performed and a treatment/safety plan will be created.

Additionally, Smoky Mountain Center provides a 24-hour, seven day a week consumer access number. Individuals needing services can call the Access Line, where they will be screened to determine appropriate treatment.

To access RHA Mobile Crisis Management services, call 1-888-573-1006. To reach Smoky Mountain Center’s Access Line, call 1-800-849-6127.

For more information, visit www.smokymountaincenter.com or www.rhabehavioralhealth.org.